1. Introduction

Welcome to TIA Rental, your go-to choice for reliable and convenient car rentals. By renting a vehicle from us, you agree to be bound by the following terms and conditions. Please read them carefully.

2. Rental Agreement

Upon renting a vehicle from TIA Rental, you are required to present a valid ID card and a driver’s license. These documents are necessary to complete the rental agreement and must be presented at the time of vehicle pick-up.

3.Reservation Policy

• After the customer complete the reservation from our website, the customer must wait up to 12 hours to receive the confirmation from our company.

•  The customer can cancel the reservation for free up to 1 day before.

4. Payment and Fees

The total rental fee is calculated based on the rental period specified in the rental agreement. Please note:

– The rental fee is non-refundable, even if the vehicle is returned prior to the end of the rental period.
– We do not require a credit card or deposit for renting a vehicle. However, full payment is required at the time of vehicle pick-up.

5. Insurance Options

We offer three levels of insurance coverage for your peace of mind during the rental period:

a) **Basic Insurance:**  Covers standard liability and property damage to third parties. This is included in your rental fee.

b) **Protective Insurance** – 80% Coverage for a Safe & Affordable Drive!

With our Protective Insurance, you get 80% coverage for potential damages, offering a cost-effective and reliable rental experience. This insurance includes:

✅ External damages – Covers scratches, dents, and body damage.
✅ Fire and theft – Protection against vehicle theft or fire damage.
✅ Collision Damage Waiver (CDW) – Reduces your financial responsibility in case of an accident.
✅ Glass & Mirror Protection – Covers damage to windows, windshield, and side mirrors.
✅ Roadside Assistance – Includes towing services in case of breakdowns.

🔹 Customer Responsibility:
For any damage to the car, the customer is required to pay 20% of the total repair cost, while the insurance covers the remaining 80%.

🚨 Insurance Conditions:
✔ Coverage applies only on paved public roads.
❌ Not covered: Damages caused by off-road driving.
❌ Not covered: Tire damages.

This plan is perfect for those looking for strong protection while keeping costs low. Choose Protective Insurance and drive with confidence! 🚗💨

c) **Super Protective Insurance** – Total Coverage for a Worry-Free Drive!

With our Super Protective Insurance, you are 100% covered for a safe and stress-free rental experience. This comprehensive coverage includes:

✅ External damages – Covers any accidental scratches, dents, or body damage.
✅ Fire and theft – Protection against unexpected incidents like car theft or fire damage.
✅ Collision Damage Waiver (CDW) – You won’t be responsible for repair costs in case of an accident.
✅ Liability Insurance – Covers third-party property damage and injuries.
✅ Glass & Mirror Protection – Covers cracks or damage to windows, windshield, and side mirrors.
✅ Roadside Assistance – Help is available in case of breakdowns, towing, or technical issues.

🚨 Insurance Conditions:
✔ Coverage applies only on paved public roads.
❌ Not covered: Damages caused by off-road driving.
❌ Not covered: Tire damages.

Drive with full confidence and no hidden worries – choose Super Protective Insurance today! 🚗💨

8. Return of Vehicle

The vehicle must be returned on the date, time and at the location specified in the rental agreement. Late returns may incur additional charges i.e the price for the next day.

THE DRIVER SHOULD DROP OFF THE CAR WASHED , OTHERWISE WILL PAY 10 Euro .

9. Crossing Border

• TIA Rental Company allow to cross the border only to these selected countries (Kosovo , North Macedonia, Montenegro and Corfu by ferry). Crossing other countries are not allowed .

• Crossing border is with extra fee : 50 Euro / each border .

• Green Card it’s not Included !

10. Rental Conditions

• If you want to extend your hire period, you must inform the rental agent in advance.
• You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.
• If at drop off the car is too dirty to check condition before/after rent (including verification of scratches & dents), car wash is covered by customer.
• Rental cars are allowed to travel only on paved public roads.

• Driving off Road it’s not allowed , and comes with penalty: 300 Euro
• If you plan to travel outside the country, please notify the rental agent in advance to complete the required documents.

• The contact phone number you specified during booking must be available throughout the rental period and on the day before pick-up. We will not accept any service quality claims if it was impossible to contact you on your mobile phone.
• You pay fines and parking fees.
• Drivers must have at least 1 year driving experience at the time of rental and no older than 65 years old.  If you do not meet these requirements, the rental agent may refuse to provide a vehicle or add extra fee.
• Only small pets may travel in rented cars and should be kept in their travel carriers at all times.

 11. Amendments to Terms and Conditions

TIA Rental reserves the right to amend these terms and conditions at any time. Any such amendments will be effective immediately upon posting on our website or notification to you.

12. Governing Law

This agreement shall be governed by and construed in accordance with the laws of ALBANIA.

13. Contact Us

For any queries or concerns regarding these terms and conditions, please contact us at: +355 68 59 08 114.